Refund policy

At By Faith Alone, all sales are final. We do not accept returns, exchanges, or offer refunds for reasons such as incorrect sizing, change of mind, buyer's remorse, or personal preference.

Returns and refunds will only be considered under exceptional circumstances, including:

  • The item arrives damaged or defective.
  • You receive the wrong item.
  • Another issue approved by our customer support team at our sole discretion.

Return Authorization Required

If you believe your order qualifies for a return, you must contact us at byfaithaloneco@gmail.com within 7 days of receiving your order.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the defect, damage, or incorrect item

Returns must not be sent back without prior written approval from our support team. Any unauthorized returns will be refused and returned to the sender.

If your return request is approved, we will provide detailed return instructions, including the return shipping address.

Product Defects & Shipping Damage

Please inspect your order immediately upon delivery. If your item is defective, damaged during shipping, or you receive the wrong product, contact us as soon as possible so we can evaluate the issue and determine the appropriate resolution.

Depending on the situation, we may choose to:

  • Replace the item.
  • Issue a store credit.
  • Issue a refund to the original payment method.
  • Offer another appropriate resolution at our discretion.

Non-Returnable Items

We do not accept returns or refunds for:

  • Incorrect size selection
  • Change of mind
  • Buyer preference
  • Sale or clearance items
  • Gift cards
  • Custom, personalized, or made-to-order products
  • Items that have been worn, washed, altered, or damaged after delivery

Refunds

If a refund is approved, it will be processed back to your original payment method after the returned item has been received and inspected (if a return is required). Processing times may vary depending on your bank or payment provider.

European Union Customers

If your order is shipped to a country within the European Union, you may have additional rights under applicable consumer protection laws, including a 14-day cooling-off period where required by law. Nothing in this policy limits those statutory rights.

Questions

For any questions regarding your order or this Return & Refund Policy, please contact:

Email: byfaithaloneco@gmail.com